IRCTC launches Windows Phone 8 app for ticket booking
IRCTC has expanded into the Windows ecosystem with its new app on the platform
In a bid to boost its reach to the public, the Indian Railway Catering and Tourism Corporation(IRCTC) has launched a ticket booking app for Windows Phone 8 exclusively. The app has been developed in partnership with Microsoft. Along with mobile devices, the app will also be available on all devices running Windows 8 including computers and tablets.
The app allows users to plan their journeys, book railway tickets, check PNR status of booking, cancellation history and to check the availability of tickets.
Users can make a booking through the app all day except from 8 am to 12 noon everyday. This is the period when the service is blocked for agents and mobile devices. During this period, the service can only be accessed through the web browser. The app will also be down from 11:30 pm to 12:30 am for daily maintenance.
To use the app, you have to use your registered IRCTC user ID and generate a TPIN to access all services.
The app does not simply provide a gateway to the mobile web version of the website. Instead, it has been designed as a native app, following the UI observed in Windows apps.
While launching the app, Rakesh Tandon, CMD of IRCTC said, “With this alternative channel of booking, the passengers will have an additional convenience and better experience of booking e-ticket.”
While this is surely a bold initiative by the railway service, it looks a bit ambitious in the current scenario. Anyone who has tried to book a ticket through the website will testify to the tedious experience it is. Diversifying into other platforms is a step which should have been reserved for later. Keeping IRCTC’s reputation in mind, it is unlikely that the app is going to make the process any easier. It might just add to the list of dissatisfied and frustrated users.