Nokia tends to power consumption issue in Nokia Lumia 800 handsets

On Nokia’s support discussion page, the company released an official statement referring to poor battery life in its new Lumia 800 Windows Phone handsets. According to Nokia, the problem is with the software of the smartphone and not with its battery. Apparently, the software in some variants is not allowing the phone to access its full battery capacity. 

Nokia has promised to resolve the issue as soon as possible, claiming that the software problem should not be too tough to tackle. The Finnish phone maker has assured users that a software update scheduled to release early next year will include a fix for the prevailing problem.

The company went one step ahead and made another offer to those users who do not wish to wait for the scheduled update to fix their devices. These users can opt for a replacement phone if they so desire. Nokia also clarified that the newly released Lumia 710 was free from the power consumption problem.

Those who want to check if their handsets are facing battery issues can do so by running the battery status test in the diagnostic tool preinstalled on their phones. The tool itself can be accessed by dialing ##634# on from a Lumia phone. An effected handset will show a full charge capacity that is less than 1000 mAh.

Nokia also lined up a few tips for users to follow in order to increase the battery life of their devices. The company warned users to use the charger that came with the phone as older charges might not work well with the newer Lumia phones. 

The Finnish phone maker was just about carving a niche for itself in the smartphone market with its Windows Phone devices. The Lumia battery issue has set it back a few steps. Hopefully, the smartphone manufacturer will turn the situation into an advantage by providing exceptional customer service and fixing the problem in record time.